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SmarterTrack is a revolutionary product that has all the features and
functionality of a robust Help Desk, Ticket System, Live Chat, Cost Analysis,
Data Mining, Knowledge Base, and Reporting software applications delivered
within one elegant web interface. Unlike products such as LivePersonTM and Bold
ChatTM which have limited installation options, SmarterTrack can be installed on
a dedicated server, VPS, shared hosting environment, and—coming soon—can be
provided monthly in a Software as a Service (SaaS) option.
"Companies
require choice and flexibility in any Customer Service solution they choose,”
said Tim Uzzanti, CEO of SmarterTools. "Having the ability to fully customize
the SmarterTrack interfaces, access internal and external databases, and define
service levels is vital. But so is having the option of installing and using
their software when, where, and how they want to as their business grows and
adapts to the demands of their market. SmarterTrack does not impose limitations;
it empowers organizations to exceed them."
SmarterTrack’s powerful Ticket
and Live Chat System will exceed competing products which are focused on only
one objective, and provides administrators and agents the ability to create
custom fields to collect information that can assist agents in handling Tickets
and Live Chats more efficiently. Knowledge Base articles are provided to
customers through an auto-responder or when they submit tickets in an effort to
provide immediate service and reduce overall agent workload. Agents are also
provided instantaneous solutions from Knowledge Base articles or previous
Resolutions, to reduce research time while improving the organizations overall
response times.
Managers have access to over 60 Summary, Trend, and Cost
Analysis reports to drill into their organization to see what products and
services are costing the company the most money and which ones are the most
profitable. Summary and Trend reports can be grouped and filtered in hundreds of
different ways to provide the organization with specific, relevant reports that
can be delivered to individuals, teams, and executives on any schedule required.
“SmarterTrack has been one of the most anticipated releases in our
history,” continued Mr. Uzzanti. “Up until now, companies might have been
required to purchase several applications and add-ons to accomplish all of this
functionality. SmarterTrack delivers a complete solution in one cost-effective
application—giving small businesses and large organizations equal access to
world-class Customer Service Software.”
SmarterTrack includes many more
features and is now available at the SmarterTools Web site or through Authorized
Resellers. A complete list of features is available by viewing the SmarterTrack
3.x Release Notes.
About SmarterTools Inc. Founded in 2003,
SmarterTools Inc. is an information technology-management software company based
in Phoenix, Arizona. SmarterTools builds a Windows Mail Server, Web Log
Analytics reporting tool, and Customer Service Software applications that
simplify and automate the day-to-day IT operations of businesses and hosting
environments in over 100 countries. Additional information about SmarterTools
Inc. and the SmarterTools product line is available at the Company Web site
Source: www.webhostdir.com 
